TY - JOUR T1 - Relationship between outpatients’ examination time and perceived service quality in teaching hospitals of Ahvaz: 2015 TT - ارتباط زمان ویزیت بیماران سرپایی و کیفیت درک شده توسط بیماران در بیمارستان های آموزشی دانشگاه علوم پزشکی جندی شاپور اهواز: 1394 JF - iums-rsj JO - iums-rsj VL - 3 IS - 1 UR - http://rsj.iums.ac.ir/article-1-68-en.html Y1 - 2017 SP - 24 EP - 35 KW - Outpatients KW - hospital KW - visit length KW - service quality N2 - Background and Objectives: For an effective visit, the correct and appropriate use of time is necessary. The aim of this study was to determine relationship between outpatients’ visit length and perceived ‎service quality in teaching hospitals of Ahvaz. Materials and Methods: This cross-sectional study was conducted participating 550 outpatients referring to teaching hospitals of Ahvaz in 2015. Each outpatients’ visit length was measured and also their perceived service quality was assessed using a SERVQUAL questionnaire (Chronbach’s Alpha=0.84). The data were analyzed using correlation and regression modeling. Results: The mean of visit length and the perceived service quality were 4.88±0.12 minutes and 2.96±0.38, respectively. The longest visit time (Mean= 8.61 minutes) was related to Psychiatry. Pearson correlation test between outpatients’ visit length and dimensions of "communication and interaction" (p<0.0001), "having authority" (p<0.0001), "continuity of service" (p<0.0001), "respect" (p<0.0001), "safety" (p<0.0001), "prevention" (p<0.0001) and "reliability" (p<0.0001), and "total perceived service quality" (p<0.0001) was significant. According to the regression formula, the linear relationship between perceived service quality and outpatient`s visit length was proved. Conclusion: There was a relationship between outpatients’ visit length and perceived service quality. Observing the health sector evolution standards about visit length could be the way to improve perceived service quality. M3 ER -