Volume 4, Issue 2 (1-2019)
RSJ 2019, 4(2): 1-12 |
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sarkari O, Hesami Arani M, Bagheri A, Roshan Ghias F, Raeiat Mohtashemi A, Esmaeili M et al . Satisfaction assessment of clients’ health centers of Aran and Bidgol city in 2016. RSJ 2019; 4 (2) :1-12
URL: http://rsj.iums.ac.ir/article-1-130-en.html
URL: http://rsj.iums.ac.ir/article-1-130-en.html
Omolbanin Sarkari 
, Mohsen Hesami Arani , Azam Bagheri , Frohe Roshan Ghias , Abolfazl Raeiat Mohtashemi , Maryam Esmaeili , Ali Atesam
, Mohsen Hesami Arani , Azam Bagheri , Frohe Roshan Ghias , Abolfazl Raeiat Mohtashemi , Maryam Esmaeili , Ali Atesam
Health Network Aran and bidgol
Abstract: (2196 Views)
Introduction: Dissolving of clients' problems is one of the most important tasks of health centers and satisfaction of clients is an important indicator of quality assessment and evaluation. Therefore, considering to the importance of people's satisfaction and their role in achieving the objectives of health promotion programs, this study was conducted with aim of Satisfaction assessment of health centers of the community in Aran & Badgol City
Materials and Methods: This descriptive study was carried on 682 clients to all 20 health services comprehensive centers, health centers, and health houses under the Aran&Bidgol Health Center. A tool of collecting information was a questionnaire that evaluated relevant information in three areas of support, personnel and process. Data analysis was performed using SPSS software version 21 that Wilcoxon test were applied.
Results: The statistical population of this study was 682 people, 553 (81.1%) were female and 129 (18.9%) were male. Based on the results of the study, the majority of patients (61.6%) were fully satisfied and only 8.8% 3% were dissatisfied. The results showed that the highest satisfaction was related to the field of personnel and the least satisfaction was related to the process area, in which 63.3% of the respondents were satisfied with the personnel, while 57.2% were in the field of development and 48.1% in the area. The process was completely satisfied. Based on the results of satisfaction of clients in comprehensive health centers, there were more than 20 thousand people significantly higher than the urban centers above 20 thousand people (p=0.00). Also, the satisfaction rate was significantly higher in those with a history of referral to health centers. You were higher (p = 0/02).
Conclusion: According to the results of this study, it is suggested that using strategy and proper planning, the level of satisfaction of the clients and their goodness from the centers of comprehensive health services should be maintained and in order to improve them, more fundamental measures are taken.
Keywords: Satisfaction, Health Services Center, Clients, Primary Health Services.
Materials and Methods: This descriptive study was carried on 682 clients to all 20 health services comprehensive centers, health centers, and health houses under the Aran&Bidgol Health Center. A tool of collecting information was a questionnaire that evaluated relevant information in three areas of support, personnel and process. Data analysis was performed using SPSS software version 21 that Wilcoxon test were applied.
Results: The statistical population of this study was 682 people, 553 (81.1%) were female and 129 (18.9%) were male. Based on the results of the study, the majority of patients (61.6%) were fully satisfied and only 8.8% 3% were dissatisfied. The results showed that the highest satisfaction was related to the field of personnel and the least satisfaction was related to the process area, in which 63.3% of the respondents were satisfied with the personnel, while 57.2% were in the field of development and 48.1% in the area. The process was completely satisfied. Based on the results of satisfaction of clients in comprehensive health centers, there were more than 20 thousand people significantly higher than the urban centers above 20 thousand people (p=0.00). Also, the satisfaction rate was significantly higher in those with a history of referral to health centers. You were higher (p = 0/02).
Conclusion: According to the results of this study, it is suggested that using strategy and proper planning, the level of satisfaction of the clients and their goodness from the centers of comprehensive health services should be maintained and in order to improve them, more fundamental measures are taken.
Keywords: Satisfaction, Health Services Center, Clients, Primary Health Services.
Type of Study: Research |
Subject:
Special
Received: 2019/05/12 | Accepted: 2019/08/27 | Published: 2020/05/16
Received: 2019/05/12 | Accepted: 2019/08/27 | Published: 2020/05/16
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